I Can't Login
If you are unable to login because you need to reset your 2FA, please reach out to your organization owner and they can reset it by going to the organization settings -> members -> click into your email -> Remove Two Factor Authentication. If you are the owner and/or you belong to more than one organization, you will need to contact support with the following information:
- write in from the email that you are requesting be reset
- Verify last 4-digits of credit card on file
- CC two team members also in the org, particularly managers or admins
If you are unable to login and you’re unsure why, please write in to support@sentry.io with any of the following relevant information.
- Did you try resetting your password and receive a password recovery email?
- If not, did you also check your spam folder?
- Was the email address you’re trying to login with previous associated with an organization that’s since been deleted?
- If this is CSRF related, have you already tried logging in through an incognito browser?
- Is this login issue impacting only you or other members of your organization as well?
- If so, what method of logging in are you using? (Google, Okta, Github SSO?)
- When was your last successful login?
All the help you could dream of
A peek at your privacy
Here’s a quick look at how Sentry handles your personal information (PII).
×Who we collect PII from
We collect PII about people browsing our website, users of the Sentry service, prospective customers, and people who otherwise interact with us.
What if my PII is included in data sent to Sentry by a Sentry customer (e.g., someone using Sentry to monitor their app)? In this case you have to contact the Sentry customer (e.g., the maker of the app). We do not control the data that is sent to us through the Sentry service for the purposes of application monitoring.
Am I included?PII we may collect about you
- PII provided by you and related to your
- Account, profile, and login
- Requests and inquiries
- Purchases
- PII collected from your device and usage
- PII collected from third parties (e.g., social media)
How we use your PII
- To operate our site and service
- To protect and improve our site and service
- To provide customer care and support
- To communicate with you
- For other purposes (that we inform you of at collection)
Third parties who receive your PII
We may disclose your PII to the following type of recipients:
- Subsidiaries and other affiliates
- Service providers
- Partners (go-to-market, analytics)
- Third-party platforms (when you connect them to our service)
- Governmental authorities (where necessary)
- An actual or potential buyer
We use cookies (but not for advertising)
- We do not use advertising or targeting cookies
- We use necessary cookies to run and improve our site and service
- You can disable cookies but this can impact your use or access to certain parts of our site and service
Know your rights
You may have the following rights related to your PII:
- Access, correct, and update
- Object to or restrict processing
- Port over
- Opt-out of marketing
- Be forgotten by Sentry
- Withdraw your consent
- Complain about us
If you have any questions or concerns about your privacy at Sentry, please email us at compliance@sentry.io.
If you are a California resident, see our Supplemental notice.