If you are unable to login because you need to reset your 2FA, please reach out to your organization owner and they can reset it by going to the organization settings -> members -> click into your email -> Remove Two Factor Authentication. If you are the owner and/or you belong to more than one organization, you will need to contact support with the following information:
- write in from the email that you are requesting be reset
- Verify last 4-digits of credit card on file
- CC two team members also in the org, particularly managers or admins
If you are unable to login and you’re unsure why, please write in to firstname.lastname@example.org with any of the following relevant information.
- Did you try resetting your password and receive a password recovery email?
- If not, did you also check your spam folder?
- Was the email address you’re trying to login with previous associated with an organization that’s since been deleted?
- If this is CSRF related, have you already tried logging in through an incognito browser?
- Is this login issue impacting only you or other members of your organization as well?
- If so, what method of logging in are you using? (Google, Okta, Github SSO?)
- When was your last successful login?