About Sentry's EU Region

Legal and Compliance

Q: My company isn’t based in the EU, can I still have my data hosted there?
A: Yes! You can host your Sentry data in the EU instance independent of your location.

Q: Do you have a legal entity in the EU that we can contract with?
A: We do not have a legal entity in the EU for customer contracting today.

Q: Do different legal terms apply if I choose the European data center?
A: Choosing the EU data center will not change the terms that apply to your use of the service.

Q: What privacy and data protection frameworks does Sentry, including its EU instance, comply with?
A: Sentry complies with the General Data Protection Regulation and other laws and regulations applicable to the Sentry service. We are also SOC 2 Type 2 and ISO 27001 certified, and have received HIPAA attestation. You can learn more in our Trust Center.

Q: What security and data protection measures does Sentry have in place?
A: You can find our data protection commitments in our Data Processing Addendum and review our security policy.

Data Storage

Q: Where is Sentry’s EU data center located?
A. Sentry’s EU data center is located in Frankfurt, Germany with data backups within the EU region.

Q: What data will be stored in the region I select?
A. See our documentation here for details on the types of data that will be stored in-region

Q: What data will be stored outside the region I select?
A: See our documentation here for details on the types of data that may be stored outside of your selected region, in the U.S.

Q: Will EU data residency be available on all Sentry plans?
A: Yes, EU data residency is available on every Sentry plan including our free Developer plan.

Payments and Pricing

Q: Will using EU data residency cost us more?
A: No. Our pricing will remain the same across our US and EU regions.

Q: What currency do I pay in?
A: All Sentry pricing plans are in USD.

Getting Started

Q: We’re self-hosting Sentry today and want to migrate to the SaaS product. Are there tools to help us with this?
A: Yes! We have built a migration tool that allows you to onboard from a self-hosted Sentry instance to sentry.io. See documentation

Q: Can you help us onboard?
A: Our product is built to be self-serve and we have rich documentation with example code to help you get started. Sign up at sentry.io/sign-up and get started today! If you need further assistance with onboarding, please contact support@sentry.io.

If you are currently running a self-hosted instance of Sentry or would like to migrate to Sentry from a different platform, please write to sales for more information.

Q: How can I see where my organization is located?
A: This information will be shown on your Organization Settings page and on Legal & Compliance page within the app.

Q: Can we have an org in the US region and another in the EU region? Will user permissions and access be the same across both orgs?
A: Yes! You can have organizations in the US region and in the EU region. These will be distinct organizations with their own permissions and access models - user roles from one organization will not apply to the other organization.

Q: Can I move my existing Sentry organization to the EU region?
A: Unfortunately, we do not have a mechanism for customers to perform a US —> EU relocation.