Help Center / Account & Billing
Account & Billing
Answers to all the important things in life: quotas, customization, and 2FA & SSO.
Billing
- Can we switch to invoiced payments?
- Do I qualify for a Sponsored account?
- How is my legacy plan changing?
- I'm having trouble redeeming a promo code.
- I would like to switch to an Annual Contract
- What do I do if my organization was downgraded to the free plan after failed charge attempts?
- When should I delete events?
- Where can I find my previous invoices?
- Where can I find pricing information?
- Where can I find project breakdown and summary reports?
- Will you sponsor my account?
- How can I make a manual payment?
- Why was my card declined?
- My card was declined, will you retry the charge?
- Can I activate another trial or extend my trial?
- Can I include my company details on invoices?
- How do I include our VAT ID on our invoice?
- How can I update billing information or credit card on file?
- What counts towards my event quota?
- Do ignored events in the UI count towards my quota?
- I've exhausted my quota, what now?
- Who receives billing related emails?
- How can I get access to event attachments?
- What happens when I run out of event capacity and a grace period is triggered?
- If I lower my on-demand spending cap mid-month below this month’s existing bill, when will the new cap take effect? What will my on-demand bill be?
- What happens if I continue to send events after my on-demand spending cap is consumed?
- What happens when my trial expires?
- How can I transfer my billing from Heroku or GitHub to Sentry?
- What's the difference between the Small plan and Team plan?
- Do you offer any discounts?
- How do I upgrade (or downgrade) my subscription?
- How are reserved capacity discounts applied as my capacity increases?
- How am I billed if I expand my reserved capacity mid-annual billing cycle?
- If I downgrade my reserved capacity mid-year, when does it apply?
- If I want to cancel monthly billing, what happens?
- How can I get an enterprise account?
- What forms of payment are supported?
- How can I delete my organization?
- Sentry URL and Org Slug Changes
Account Settings
- Enhancements to Sentry’s SCIM Support
- How can I manage my email subscriptions?
- How can I set up per-project email routing?
- How can we transfer ownership of our organization?
- How do I add members to my organization?
- I Can't Login
- Why are users not receiving invite to join organization?
- Why do I still get quota emails when my notifications are turned off?
- Why do I still receive Regression emails?
- How do I give access to my accounting department?
- How do I recover my account if I lost my 2FA credentials?
- Why should I enable two-factor authentication?
- How do I close my account?
- How do I update my email/password?
- Do you support SSO with multiple domains?
- Can I add an email address just for notifications?
- Is there a limit to the number of projects, integrations, or releases?
- Can I enable SSO for my organization?
- How can I change the timezone in Sentry?
- Why am I still receiving notification and alert emails?
Security
Legal
- Are you certified to the EU-U.S. Data Privacy Framework?
- Are Source Maps Considered PII?
- Are you compliant with General Data Protection Regulation (GDPR)?
- Can our organization obtain your SOC 2 Type 2 report and ISO 27001 certificate?
- FAQ for R&D Data Usage at Sentry
- How can I exercise my ‘Right to be Forgotten’ or make other privacy requests?
- Where are your servers located?
- Where do you address CCPA and CPRA?
- How do I enter into your Data Processing Addendum?
- How can my legal team make edits to your Terms of Service (TOS)?
- Will you sign a Business Associate Agreement?
A peek at your privacy
Here’s a quick look at how Sentry handles your personal information (PII).
×Who we collect PII from
We collect PII about people browsing our website, users of the Sentry service, prospective customers, and people who otherwise interact with us.
What if my PII is included in data sent to Sentry by a Sentry customer (e.g., someone using Sentry to monitor their app)? In this case you have to contact the Sentry customer (e.g., the maker of the app). We do not control the data that is sent to us through the Sentry service for the purposes of application monitoring.
Am I included?PII we may collect about you
- PII provided by you and related to your
- Account, profile, and login
- Requests and inquiries
- Purchases
- PII collected from your device and usage
- PII collected from third parties (e.g., social media)
How we use your PII
- To operate our site and service
- To protect and improve our site and service
- To provide customer care and support
- To communicate with you
- For other purposes (that we inform you of at collection)
Third parties who receive your PII
We may disclose your PII to the following type of recipients:
- Subsidiaries and other affiliates
- Service providers
- Partners (go-to-market, analytics)
- Third-party platforms (when you connect them to our service)
- Governmental authorities (where necessary)
- An actual or potential buyer
We use cookies (but not for advertising)
- We do not use advertising or targeting cookies
- We use necessary cookies to run and improve our site and service
- You can disable cookies but this can impact your use or access to certain parts of our site and service
Know your rights
You may have the following rights related to your PII:
- Access, correct, and update
- Object to or restrict processing
- Port over
- Opt-out of marketing
- Be forgotten by Sentry
- Withdraw your consent
- Complain about us
If you have any questions or concerns about your privacy at Sentry, please email us at compliance@sentry.io.
If you are a California resident, see our Supplemental notice.