Help Center / Account & Billing
Account & Billing
Answers to all the important things in life: quotas, customization, and 2FA & SSO.
Billing
- Can we switch to invoiced payments?
- Do I qualify for a Sponsored account?
- How is my legacy plan changing?
- I'm having trouble redeeming a promo code.
- I would like to switch to an Annual Contract
- What do I do if my organization was downgraded to the free plan after failed charge attempts?
- When should I delete events?
- Where can I find my previous invoices?
- Where can I find pricing information?
- Where can I find project breakdown and summary reports?
- Will you sponsor my account?
- How can I make a manual payment?
- Why was my card declined?
- My card was declined, will you retry the charge?
- Can I activate another trial or extend my trial?
- Can I include my company details on invoices?
- How do I include our VAT ID on our invoice?
- How can I update billing information or credit card on file?
- What counts towards my event quota?
- Do ignored events in the UI count towards my quota?
- I've exhausted my quota, what now?
- Who receives billing related emails?
- How can I get access to event attachments?
- What happens when I run out of event capacity and a grace period is triggered?
- If I lower my on-demand spending cap mid-month below this month’s existing bill, when will the new cap take effect? What will my on-demand bill be?
- What happens if I continue to send events after my on-demand spending cap is consumed?
- What happens when my trial expires?
- How can I transfer my billing from Heroku or GitHub to Sentry?
- What's the difference between the Small plan and Team plan?
- Do you offer any discounts?
- How do I upgrade (or downgrade) my subscription?
- How are reserved capacity discounts applied as my capacity increases?
- How am I billed if I expand my reserved capacity mid-annual billing cycle?
- If I downgrade my reserved capacity mid-year, when does it apply?
- If I want to cancel monthly billing, what happens?
- How can I get an enterprise account?
- What forms of payment are supported?
- How can I delete my organization?
- Sentry URL and Org Slug Changes
Account Settings
- Enhancements to Sentry’s SCIM Support
- How can I manage my email subscriptions?
- How can I set up per-project email routing?
- How can we transfer ownership of our organization?
- How do I add members to my organization?
- I Can't Login
- Why are users not receiving invite to join organization?
- Why do I still get quota emails when my notifications are turned off?
- Why do I still receive Regression emails?
- How do I give access to my accounting department?
- How do I recover my account if I lost my 2FA credentials?
- Why should I enable two-factor authentication?
- How do I close my account?
- How do I update my email/password?
- Do you support SSO with multiple domains?
- Can I add an email address just for notifications?
- Is there a limit to the number of projects, integrations, or releases?
- Can I enable SSO for my organization?
- How can I change the timezone in Sentry?
- Why am I still receiving notification and alert emails?
Security
Legal
- Are Source Maps Considered PII?
- Are you compliant with General Data Protection Regulation (GDPR)?
- Can our organization obtain a copy of your W-9 form?
- Can our organization obtain your SOC 2 Type 2 report and ISO 27001 certificate?
- How are you handling the invalidation of the Privacy Shield under Schrems II?
- How can I request 'Right to be Forgotten?'
- Where are your servers located?
- Where do you address CCPA and CPRA?
- Will you sign a Data Processing Addendum (DPA)?
- How can my legal team make edits to your Terms of Service (TOS)?
- How are you addressing the new Standard Contractual Clauses that go into effect June 27, 2021?
- How are you addressing UK requirements for restricted transfers after the transition period ending September 21, 2022?
- Will you sign a Business Associate Agreement?