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Account & Billing
Answers to all the important things in life: quotas, customization, and 2FA & SSO.
Can we switch to invoiced payments?
Do I qualify for a Sponsored account?
I'm having trouble redeeming a promo code.
I would like to switch to an Annual Contract
What do I do if my organization was downgraded to the free plan after failed charge attempts?
When should I delete events?
Where can I find my previous invoices?
Where can I find pricing information?
Where can I find project breakdown and summary reports?
Will you sponsor my account?
Why was my card declined?
My card was declined, will you retry the charge?
Can I activate another trial or extend my trial?
Can I include my company details on invoices?
How do I include our VAT ID on our invoice?
How can I update billing information or credit card on file?
What counts towards my event quota?
Do ignored events in the UI count towards my quota?
I've exhausted my quota, what now?
Who receives billing related emails?
How can I get access to event attachments?
What happens when I run out of event capacity and a grace period is triggered?
If I lower my on-demand spending cap mid-month below this month’s existing bill, when will the new cap take effect? What will my on-demand bill be?
What happens if I continue to send events after my on-demand spending cap is consumed?
How do I avoid unexpected, large charges?
What happens when my trial expires?
How can I transfer my billing from Heroku or GitHub to Sentry?
What's the difference between the Small plan and Team plan?
Do you offer any discounts?
How do I upgrade (or downgrade) my subscription?
How are reserved capacity discounts applied as my capacity increases?
How am I billed if I expand my reserved capacity mid-annual billing cycle?
If I downgrade my reserved capacity mid-year, when does it apply?
If I want to cancel monthly billing, what happens?
How can I get an enterprise account?
What forms of payment are supported?
How can I delete my organization?
How can I manage my email subscriptions?
How can I set up per-project email routing?
How can we transfer ownership of our organization?
How do I add members to my organization?
I Can't Login
Why are/aren't these events grouped together?
Why are users not receiving invite to join organization?
Why do I still receive Regression emails?
Why do I still get quota emails when my notifications are turned off?
How do I give access to my accounting department?
How do I recover my account if I lost my 2FA credentials?
Why should I enable two-factor authentication?
How do I close my account?
How do I update my email/password?
Do you support SSO with multiple domains?
Can I add an email address just for notifications?
Is there a limit to the number of projects, integrations, or releases?
Can I enable SSO for my organization?
How can I change the timezone in Sentry?
Why am I still receiving notification and alert emails?
Do you use Antivirus/malware?
What are the default data scrubbers?
Why am I seeing "[Filtered]" in my event data?
What counts as a "safe" field?
Are Source Maps Considered PII?
Are you compliant with General Data Protection Regulation (GDPR)?
Can our organization obtain your SOC 2 Type I report?
How are you handling the invalidation of the Privacy Shield under Schrems II?
How can I request 'Right to be Forgotten?'
Where are your servers located?
Where can I find your CCPA?
Will you sign a Data Processing Addendum (DPA)?
How can my legal team make edits to your Terms of Service (TOS)?
How are you addressing the new Standard Contractual Clauses that go into effect June 27, 2021?
How much does it cost to run Sentry on-premise?